Straight answers, before you commit

With a 30-minute call, then a short discovery session. You get a costed proposal with scope, milestones and owners before anything is committed.

No. We hold certifications across Microsoft, AWS, Google and Oracle but take no resale commission, so recommendations are based on fit.

Yes. Co-managed arrangements are our most common model — we take the repeatable and out-of-hours work, your team keeps institutional knowledge.

Typically 20 to 250 staff, single or multi-site, across the UK.

A fixed monthly fee per user or per device, with unlimited support hours inside the agreed scope. No hourly billing for in-scope work.

Assessments and defined builds are fixed-price. Open-ended work is quoted in phases so you can stop or change direction between them.

Twelve months for managed services, with a 90-day exit. Projects have no ongoing tie-in.

You keep everything: documentation, credentials, code and accounts. We support the handover to whoever takes over.

08:00–18:00 as standard, with 24/7 cover on managed plans. Critical outages are routed to an on-call engineer at any hour.

Fifteen minutes average first response. Priority-one incidents are picked up immediately and escalated to a named engineer.

Yes — a named lead engineer plus a small team who know your estate, not a rotating queue.

Portal, email or phone. Everything is logged and reported monthly regardless of how it arrives.

Yes. We prepare the evidence, remediate gaps and support certification and renewal.

We do, with remediation afterwards rather than a report and an invoice.

Managed security plans include 24/7 incident response: containment, investigation, recovery and a written post-incident report.

UK and EU regions by default. Data residency is confirmed in writing before any migration.

Planned windows only. Most migrations run overnight or at weekends, with rollback available at every step.

Cloud migrations four to eight weeks, app builds six weeks to first release, websites six to ten weeks.

You do. Everything is created in your name and handed over documented.

Yes — short sessions for end users and documented handover for internal IT.